Privacy policy

1. Information we collect

Information you give us

What we collect depends on how you reach us:

• On our service pages (window cleaning, gutter cleaning, pressure and soft washing, solar panel cleaning, window screen repair and Christmas light installation), you give us your name and phone number, your answers to a few short questions about the job (for example, how many stories your home has or about how many panels you have), and the call time you pick. These pages don't ask for your email. If you correct your phone number after sending, we update our records with the new one.
• On the quote form on our home page and Contact page, you give us your name and phone number, the services you're interested in and the call time you pick. If you like, you can also add your email address, notes about the job (which may include your address), and whether you're interested in recurring window cleaning. If you correct your phone number after sending, we update our records with the new one.
• When you call, text or email us, we receive your phone number or email address and whatever you tell us.

Information from our Google ads

If you reach our site by clicking one of our Google ads, Google adds a click code to the web address (it's called a gclid, gbraid or wbraid). If you then send us a request, we save that code with it so we can tell which ads lead to real conversations. We keep it in our own records. If we ever start reporting results back to Google Ads, we'll send only the click code and the date, never your name or phone number, and we'll update this policy first.

If you ask us to call you through a form inside one of our Google ads, Google collects your name and phone number (and your answers to any questions on the form) and passes them to us. If you call us from an ad, Google may share the calling number, the time and the length of the call with us. Google handles those under its own privacy policy, and once the details reach us, this policy covers them too.

Information collected automatically

When you browse our site, our own simple analytics (not an outside analytics company) record:

• The pages you visit and when;
• What you tap or click, like links and buttons, and where on the screen, which helps us improve the layout;
• On pages with a quote form, how far you get in the form: which step you finished, which call time you chose, or that a field needed fixing. We record the step, never what you typed. A random code, made fresh for each browser tab, ties those steps together;
• Your browser's user-agent (the kind of browser and device you use);
• A coded version (a hash) of your IP address and browser details, which we use to count unique visitors. A hash is not the same as anonymous, so we treat it as personal information. We don't save your actual IP address in our analytics.

Our server also uses your IP address for a minute or two at a time to block repeated or abusive requests, and it isn't saved. Like nearly every website, our hosting provider keeps short-term server logs that include IP addresses and the web addresses requested.

We don't use advertising pixels, outside analytics services such as Google Analytics, session recording, or tracking cookies.

Saved in your browser

Pages with a quote form keep a little information in your browser's session storage (not a cookie). It stays on your device and is cleared when you close the tab:

• Your answers and chosen call time, so you don't lose your place if the page reloads. We stop restoring them after two hours. Your name, phone number, email and notes are never saved this way.
• The Google ad click code, if you arrived from one of our ads.
• The random tab code described above (we also keep it with our visit records).

2. How we use your information

We use what we collect to:

• Call you at the time you picked (or as soon as we can) and give you an estimate;
• Schedule, do and follow up on the work you ask us for;
• If you've hired us before, text you now and then about seasonal services;
• See which pages and ads bring us real customers, and make our site better;
• Keep spam, abuse and fraud out of our forms.

Calls and texts

When you ask us to call, we use your number to call or text you about that request. If you've hired us before, we may also text you now and then about seasonal services. Asking for an estimate alone doesn't put you on that list. We never give your number to anyone for their marketing. Want us to stop? Tell us on the call or reply STOP to a text, and we will.

We don't make automated decisions about you, and we don't sell your information.

3. Who helps us handle it

We never sell or rent your personal information. A few companies help us run our business, and they handle your information for us:

• FormSubmit (email delivery). After our server saves your request, it sends the details to FormSubmit, which emails them to our inbox. That email includes what you sent us (such as your name, phone number, email if you gave one, the service, your answers and your call time), plus a one-tap link to add the call to our calendar when you picked a time. See the FormSubmit Privacy Policy.
• Our customer management software. Every request you send also goes into our customer management software so we can schedule and follow up on your job. Requests made through the forms inside our Google ads go into it the same way.
• Google (email and calendar). Requests arrive in our Gmail inbox, and we may add your call time to our Google Calendar.
• Google Ads. We advertise on Google. Google gives us the click code described above, and requests made through forms inside our ads reach us through Google.
• Google reviews. Some of our pages show reviews from our Google business profile. Our server fetches them from Google, so your browser doesn't contact Google to show them. If you click through to Google, Google's privacy policy applies.
• Hosting and database. Our website host and database provider store our site and your request so we can run the site and manage your job.
• Legal reasons. We may share information if the law requires it, or to protect the rights, property or safety of our customers, our business or others.

4. Cookies & tracking

• Our own pages don't set cookies for visitors. The only cookie we use is for our private staff login, and it is never set when you browse the site.
• We don't let ad networks or data brokers collect information about you on our site. Our pages load nothing from outside companies: our fonts, photos and maps come from our own site.
• Do Not Track and Global Privacy Control. We don't track you across other websites or show you targeted ads on our site, so our site works the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.

5. Data storage & security

Everything you send us travels over an encrypted (HTTPS) connection and is stored in our database, which only our team can see through a password-protected login. To keep spam out, we use a hidden spam trap, limits on repeated submissions, and automated filtering. We take reasonable steps to protect your information, but no website or email system is perfectly secure, so we can't promise absolute security.

6. How long we keep it

We keep call and quote requests as business records for as long as we need them, for example to follow up on a quote or look up past work at your home. If you ask us to delete yours, we will (see Your privacy rights).

Visit and click records don't include your name or phone number. We keep them so we can compare our site's traffic over time. Information saved in your browser is cleared when you close the tab.

7. Your privacy rights

You can ask us at any time to:

• Tell you what information we have about you;
• Correct anything that's wrong;
• Delete your information.

Call us at (530) 782-3393 or email 530premierexterior@gmail.com. We may ask you to confirm a detail, like the phone number you used, so we know the request is really from you. When we delete a request, we remove it from our database, our customer management software, our email inbox and our calendar. Copies in our hosting provider's short-term logs are deleted on that provider's own schedule. We won't treat you any differently for asking.

8. California residents

We're based in Shasta County, California. As the California Online Privacy Protection Act (CalOPPA) requires, this policy explains what we collect, who we share it with, how you can review or change it, how we respond to Do Not Track signals (see Cookies & tracking), and how we'll tell you about changes.

The California Consumer Privacy Act (CCPA) applies only to much larger businesses, and we are not one of them. Even so, we honor the same basic requests from anyone: you can ask what we have about you, ask us to correct it, or ask us to delete it, and we won't treat you differently for asking. We don't sell your personal information, and we don't give it to other companies for their own marketing, so we have nothing to report under California's Shine the Light law.

9. Children's privacy

Our website and services are meant for adults and are not directed to children under 13. We don't knowingly collect personal information from children. If you think a child has sent us personal information, let us know and we'll delete it.

10. Links to other sites

Our site links to other websites and services, such as our Google business profile, Google Maps and OpenStreetMap. We're not responsible for how those sites handle your information, so it's worth checking their privacy policies when you visit them.

11. Changes to this policy

If we change this policy, we'll post the new version on this page and update the date at the top. If a change is significant, such as a new kind of information we collect or a new company we share it with, we'll add a short note at the top of this page explaining what changed.