Privacy Policy
How Premier Exterior collects, uses, and protects the information you share with us.
This Privacy Policy explains what information Premier Exterior ("Premier Exterior," "we," "us," or "our") collects when you visit our website or request a quote, how we use that information, who we share it with, and the choices you have. By using this website, you agree to the practices described below.
1. Information We Collect
Information you provide to us
When you fill out our quote request or contact form, we collect the information you choose to submit, which includes:
- Your name, email address, and phone number (required so we can respond to your request);
- The services you're interested in (such as window cleaning, gutter cleaning, solar panel cleaning, pressure washing, or holiday lighting);
- Your interest in a maintenance plan and your preferred service schedule, preferred date, and on-site assessment time;
- Any details you include in the project details message, which may contain your property location or other information you choose to share.
Information collected automatically
When you browse the site, we collect limited, privacy-conscious analytics to understand how our website is used:
- The pages you visit and the date and time of your visit;
- Interactions such as clicks on links and buttons, including the on-screen position of the click, which help us improve the layout of the site;
- Your browser's user-agent string (the type of browser and device you use);
- A one-way, irreversible hash derived from your IP address. We use this only to count unique visits and to prevent abuse — we do not store your actual IP address for analytics, and we cannot recover it from the hash.
We do not use advertising trackers, third-party analytics suites, or cross-site tracking cookies on our public website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote or contact request and provide the services you ask about;
- Communicate with you about scheduling, estimates, and your project;
- Operate, maintain, and improve our website and services;
- Detect, prevent, and respond to spam, abuse, fraud, and security threats.
We do not use your information for automated decision-making or profiling, and we do not sell it.
4. Cookies & Tracking
- Our public website does not use advertising or cross-site tracking cookies.
- We use a single cookie only for our private staff login area — it is not set when you browse the public website.
- The embedded Google Map on our Contact page may set its own cookies that are controlled by Google, not by us.
- Do Not Track. Because we do not track visitors across other websites or serve targeted advertising, our site does not behave differently in response to "Do Not Track" (DNT) browser signals.
5. Data Storage & Security
Information submitted through our forms is transmitted over an encrypted (HTTPS) connection and stored in our database. We use spam protection, including a CAPTCHA and automated filtering, to help keep submissions legitimate. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep the information you submit for as long as needed to respond to your request, provide services you've asked for, and maintain reasonable business records. Automatically collected analytics data is retained in aggregated or archived form to help us understand site usage over time. You may ask us to delete your information at any time (see Your Privacy Rights).
7. Your Privacy Rights
You may contact us at any time to:
- Access the personal information you've submitted to us;
- Correct inaccurate information;
- Request that we delete your information.
To make a request, email us at 530premierexterior@gmail.com. We may need to verify your identity before acting on your request.
8. California Residents
Premier Exterior operates in Shasta County, California. Under the California Online Privacy Protection Act (CalOPPA), we disclose in this policy the categories of information we collect, how we use and share it, and how we respond to Do Not Track signals (see Cookies & Tracking).
If the California Consumer Privacy Act (CCPA/CPRA) applies to you, you have the right to know what personal information we collect, to request deletion or correction, and to not be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context behavioral advertising. To exercise any of these rights, contact us using the details below.
9. Children's Privacy
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites and services, such as Google Maps and our Google business profile. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any website you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes may be highlighted on the website. Your continued use of the site after an update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out:
- Business Premier Exterior
- Phone +1 (530)-782-3393
- Email 530premierexterior@gmail.com
- Service area Shasta County and the North State, California